Are you being selfish? If you are trying to make your business about anything other than the perfect customer experience, you are.
The customer experience is an incredible advantage in this day and age. Funny enough, so many are spending time trying to build their own mote instead of giving the customer an incredible experience.
John Kundmueller is the owner of a family business called Freedom Park, a full service valet company. He is obsessed with customer experience and simplifying the travel process.